14. AWS Sample Resumes AWS Administrator Resume Profile Summary: 5.0 years of Linux/AWS Administrator experience in IT Infrastructure and Hosting based 24X7 support environment. Good knowledge of English, Self starter with strong drive who mobilises people and gets things done, Familiarity with Amazon Web Services (AWS EC2), SaaS/Cloud Ops, General understanding of a programming language, Affinity with e-commerce, web analytics and/or psychology, Native fluency in both written and spoken Japanese language, 10+ years of experience in a technical position, Experience working within the software development or Internet industries, Deep experience managing full application stacks from the OS up through custom applications, Demonstrated outstanding expertise in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP), Deep experience in Cloud/Distributed computing technology, Deep experience in large scale server fleet management, Deep experience in large scale network management, Deep experience in large scale Hadoop enviroment management, Deep experience in large scale Database management, Experience in Database Administration (Oracle RDBMS, MySQL, SQLServer, etc. The work experience section should be the detailed summary of your latest 3 or 4 positions. HDFS), Exposure to Quality Management tools like Sonarqube, Exposure to PAAS technologies (Openshift, Cloud Foundry, etc. Analyze the incident, research solutions and provide solid answers easily understood by customers. By clicking Start Your Resume, you are agree to our Terms of Use and Privacy Statement, Extensive experience of XX years in designing available, cost-efficient, fault-tolerant, and scalable distributed systems on AWS; exposure in AWS deployment and management services; ability to identify and define technical requirements for an AWS-based application, Knowledge of recommended best practices for building secure and reliable applications on the AWS platform; understanding of the basic architectural principles of building on the AWS Cloud; knowledge of the AWS global infrastructure; understanding of network technologies as they relate to AWS, Sound understanding of security features and tools that AWS provides and how they relate to traditional services; proven experience assessing clients workloads and technology landscape for Cloud suitability, develop business case and Cloud adoption roadmap, Experience provisioning and spinning up AWS Clusters; significant knowledge of best practices and market trends pertaining to Cloud and overall industry to provide thought leadership (seminars, whitepapers etc.,) and mentor team to build necessary competency, Study existing technology landscape and understand current application workloads, Understand and document technical requirements from clients, Define Migration strategy to move application to cloud. If you are not clear about the required skills to become a Cloud Engineer, refer this Skills You Should Learn To Become A Cloud Engineer blog. Representative Cloud Architect resume experience can include: Excellent presentation skills and software skills (PowerPoint and Excel) to help drive appropriate conversations around technology Strong client facing skills and a good listener. Awards/appreciation letters received???? Migrated Virtual Machines and applications from on premises cloud to AWS. The STAR format is an established AWS resume format that should be applied to write a perfect professional experience section. 7am-4pm or 2pm-11pm, Sun-Thu or Tue-Sat), Knowledge of programming (Java/Python/Ruby/C++) with database a benefit, Demonstrated Linux system administrator skills, Demonstrated skills in one or more of following, Some experience with query analyzers and query tuning / slow query optimization etc, Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR, Experience with distributed computing environments, Open to working non-standard hours (no night shifts or after hours) including a Sun-Mon or Fri-Sat weekend, Monitor the health of production and test systems 24x7, Ability to respond promptly to production issues and alerts 24x7, At least 2+ years’ experience in hands-on production administration of large system environment, Experience in following, and improving upon, established procedures within a mission critical environment, Must be extremely comfortable using and navigating within a Linux environment, Ability to do high level debugging and problem analysis by examining logs and running Unix commands, Knowledge of virtualization and AWS / Softlayer, Experience with configuration management systems (Ansible / Chef), Comfortable operating in fast paced environment, Good understanding of system and web security, Work on technical support cases logged by Cloud Customers, Regular interactions with the Cloud Operations and Infrastructure team to ensure SLAs are met for cloud customers, Attend bi-weekly meetings with the Advanced Product Support leads to discuss Cloud Support cases that require APS assistance, Inform TS Management about any escalations or difficult situations that require his/her involvement, Be in charge of managing the designated support liaisons for each Cloud customer and enforcing their use, Prioritize and communicate product defects and enhancements to development teams, Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums, Attend all training courses and workshops provided by the department, Be familiar and follow all the processes outlined in the Tech Support Policies and Procedures, Be familiar and follow all the processes outlined in the Cloud User Guide, Overall, make sure assigned Cloud customers have the best customer experience when engaging Technical Support, 1+ years of experience in a related field with a proven track record of consistently exceeding corporate objectives, Practical experience managing critical customer issues, Must possess an enthusiastic personality and foster a positive work environment, Well organized with effective time management skills, Able to support MicroStrategy customers during their working hours between 9:00am and 7:00pm EST, Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Storage, Network monitoring / troubleshooting tools, Some programming / scripting experience (Java, Perl, Ruby, Python), Effectively resolve or help resolve customer support issues, Keep customers fully updated on the progress of their issues, Support for the IdentityNow product in client environments, Works closely with DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues, Works with clients post implementation for support concerns, including providing self-service resources, Resolves or escalates cases, using our Salesforce Case Management System, Experience with enterprise systems (SAP, PeopleSoft), Familiarity with Identity Management provisioning systems (Sun, Oracle, IBM, BMC, Novell), Security software or internal IT audit experience, Knowledge of programming languages such as Java, .NET or C++, Provide technical support to SailPoint customers and field personnel via multiple channels, including: telephone, email, WebEx and GoToMeeting, Troubleshoot and resolve technical problems reported by our customers, Escalate complex issues to Level 2 Support in a timely manner with appropriate details captured, Document problem solutions in company knowledge base, Interface with Sales, Marketing, and Engineering to improve product service, design, and quality, Present technical concepts in a clear manner, Meticulously document case progress and technical details throughout the support case lifecycle, Provide 24x7 on-call support via rotation schedule, Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team, Impress our customers with your empathy, responsiveness, technical ability and attention to detail, 1+ years professional software support experience; preferably in enterprise security software product companies, Proven track record of aggressive troubleshooting techniques; effective use of all resources available including documentation, online sources, testing and experimentation, and the knowledge of other technical professionals, Experience with Database Administration (Oracle, Sybase, MSSQL, DB2, MySQL), Experience on both Windows and Unix (Linux, Sun, HP, AIX) platforms, Experience with creating or troubleshooting XML and JavaScript, Experience with a J2EE / Java EE 5 Application Server such as Tomcat, JBoss, WebSphere, or WebLogic, Proven ability to listen and empathize with the client's situation. ), Knowledge of network architecture (routing, load balancing, firewalls, VLANs), Hands on experience using CI/CD tool chain and DevOps in a Cloud environment, Knowledge, skills and abilities of RedHat Enterprise Linux v6.x/7.x Operating System, Knowledge, skills and abilities of RedHat Enterprise Linux Virtualization Technology, Knowledge, skills and abilities in automated deployment and configuration tools for RedHat Enterprise Linux, Knowledge, skills and abilities in using RedHat Satellite, Knowledge, skills and abilities to Administer/Optimize/Secure RedHat Enterprise Linux v6.x/7.x, Provide technical expertise on WebSphere, ColdFusion and Apache software with configuration issues on the distributed Red Hat Enterprise Linux environment, Knowledge, skills and abilities of the architecture of Platform as a Service (PaaS) infrastructure based on Docker and Kubernetes, Knowledge, skills and abilities of the architecture of Platform as a Service (PaaS) infrastructure in a “hybrid” Cloud environment, Knowledge, skills and abilities to create custom Docker Containers, Knowledge, skills and abilities to manage Image repositories in support of Docker Containers, Knowledge, skills and abilities to deploy a Platform as a Service (PaaS) solutions based on Open Source Software and Industry best practices, Knowledge, skills and abilities to Automate Docker Application builds using industry standard tools, Knowledge, skills and abilities to Automate the creation of Platform as a Service (PaaS) infrastructure using industry standard tools such as Ansible and Red Hat CloudForms, Knowledge, skills and abilities to troubleshoot and resolve problems and issues within a Platform as a Service infrastructure, Communicate with designated SSA personnel by phone and email concerning the details of the issue, expected resolution, and root cause analysis, Have the ability to research problems and contact and escalate issues with Oracle or other third party hardware and software providers, Provide technical support during a disaster recovery exercise or in the event of an actual disaster at either the SSC or NSC, Bachelor's degree or equivalent combination of education or experience, Nine or more years of cloud, solutions, applications or related experience, Experience working with industry and/or company developed technology, Experience working with Catalyst and/or equivalent customer or vendor mandated technology, Experience working within a business environment, business industry and competitor products and services, Experience working with appropriate cloud technologies, programming languages and scripting, operating systems, product-line hardware and software, Experience working with the architecting, designing, documenting, building and troubleshooting of complex solutions, Experience working with the deployment of enterprise wide tools for large, complex organizations, Experience working with various tools such as vCenter Operations, EMC Virtual Storage Integrator, Zenoss and Spectrum, Experience working various networks protocols, platforms and applications such as DNS, BMC and Oracle, Experience working with project management plans and methodologies, Strong creative thinking, problem solving, planning, time-management, project management and organization skills to balance and prioritize work, Ability to handle multiple tasks simultaneously and switch between tasks quickly, Bachelor’s degree or equivalent work experience required, Minimum 2 years relevant experience in a Support / Operations role, Minimum 2 years Quality Assurance experience, Minimum 2 year mentoring/leadership experience, 4+ years as primary contributor to organizational Quality Assurance with direct impact to customer satisfaction, Experience as a team leader, providing general coaching and direction, Experience supporting large, Enterprise customers in an Operations environment, Working knowledge of all NOC monitoring tools, Provide first level 24x7x365 escalation support for NaviSite, NaviCloud customers, Answer customer calls and provide high level of service, Assist customers to correctly identify the source of their problems and troubleshoot, Technical knowledge and proficiency with Windows, Unix, Linux, AIX & AS400, Maintain a good understanding of all NOC processes and implement them appropriately, Document all calls and equipment issues with a high degree of detail, Be alert to all NOC tools and respond quickly to the events they generate, Use a variety of tools (nslookup, ping, traceroute, browser, etc) to quickly verify reported events, Use remote administration software (Terminal server, Remote desktop, Telnet, etc) to verify and correct reported events, Monitor all production networks, servers, applications and services through a centralized monitoring console, Excellent analytical, problem-solving and technical troubleshooting skills, Experience on ITIL and Service Management concepts primarily Change, Incident and Event management, Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field or 4+ years of experience in a technical position, 4+ years of experience in systems, Software Defined Storage (SDS) or Content Delivery Network (CDN) administration, Experience with Linux or Windows system administration, Experience with web-based services and applications, Knowledge of client/server and distributed systems / Cloud architecture patterns, Experience scripting (i.e. Within the entire university, is not just a list of 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